‘The best news we’ll ever get’ as Buxton’s Bright Opportunities rated as outstanding
An adult social care service in Buxton has been given the highest grading from the Care Quality Commission.
In 2022 Bright Opportunities Enabling Services Ltd had breaches of regulations and was rated as requires improvement.
Now four and half years on the service has been given the top rating and is in the top four per cent of the country for providing adult social care.
Tracey Green from Bright Opps said: “What a journey. What a turnaround. And above everything else, what an unbelievable team effort.
“There have been challenges, tears, long days, difficult decisions and moments that have tested us beyond belief.
“But we never gave up. We kept believing, kept improving and kept pushing forward — together.”
Tracey said this journey has been incredibly personal to her, and she does not think she will ever fully be able to put into words what this moment means.
“But one thing I know for certain — I could never have done it without the incredible team around me.
“Every single person has played their part.
“Every extra mile, every difficult day, every change embraced, every act of kindness and, most importantly, every bit of love and care given to the people we support has brought us to this moment.”
The health and social care regulator visited the Dew Pond Lane service at the end of September and early October.
Bright Opps Enabling Service is a homecare service which provides personal care to people living in their own homes they provide care for younger adults who may have physical disability, sensory impairments, learning disability or autism.
The inspector said: “We found people with a learning disability and autistic people using the service were supported to live as ordinary a life as any citizen.
“People were given choices and their independence and participation within the local community was being fully supported and encouraged.”
The inspector said: “Systems and processes supported the delivery of safe, person-centred care.
“The provider demonstrated a strong commitment to ensuring the person's voice was heard, using a range of approaches to gather feedback and understand their wishes, alongside actively involving relatives in decisions about care and support.”