Derbyshire lodge recognised for exceptional customer service with prestigious VisitEngland ROSE Award
Derbyshire lodge resort is one of just 100 accommodation businesses across England to receive the 2026 accolade
Rivendale Lodge Retreat is celebrating after receiving the prestigious VisitEngland ROSE Award (Recognition Of Service Excellence), recognising the lodge resort and its team for delivering an exceptional customer experience.
Located in the heart of Derbyshire’s Peak District, Rivendale was one of only 100 accommodation businesses across England to receive a VisitEngland ROSE Award in 2026.
The awards celebrate the owners, managers and employees who provide world-class service and the warmest of welcomes, irrespective of accommodation type, style or star rating.
Recipients are nominated by VisitEngland Quality Scheme assessors following annual quality assessments. Assessor comments and online feedback from domestic and overseas visitors are considered, alongside the innovation, facilities and services that help make a guest stay particularly special.
The ROSE Award crowns an exceptional 12 months for Rivendale, which is one of eight lodge resorts operated by Verde Resorts.
During that period the retreat has also achieved VisitEngland 5 Star Gold recognition, AA 5 Platinum Pennants, Green Tourism Gold, the Peak District Environmental Quality Mark, Tripadvisor Travellers’ Choice 2026 and Gold in the Dog Friendly Business category at the Peak District, Derbyshire & Derby Tourism Awards.
Rebecca Twist, General Manager of Rivendale Lodge Retreat, said: “Receiving the VisitEngland ROSE Award is incredibly special because it is a recognition of the welcome and experience our team creates for every guest. Everyone at Rivendale takes real pride in making people feel looked after from the moment they book to the moment they leave, and this award belongs to the whole team. To be one of only 100 businesses recognised across England this year is a huge achievement. We are delighted that the care, attention to detail and genuine hospitality our team delivers every day has been recognised at a national level.”
The 2026 ROSE Awards mark the tenth year of the national accolade. For Rivendale, the award is especially meaningful because it focuses on the people behind the guest experience - recognising service, hospitality and the personal touches that turn a stay into a memorable Peak District escape.