Still more work to be done at ambulance trust

East Midlands Ambulance Service (EMAS) is improving, but there is still more work to be done, health watchdog the Care Quality Commission (CQC) has said.

By The Newsroom
Friday, 11th April 2014, 1:00 pm

The CQC inspected the trust over two weeks earlier this year and found a number of improvements made since the last visit in March 2013, but in four of the six outcome areas investigated, more work needs to take place before the outcomes can be met in full.

In addition, they found the minimum standard for response times to life-threatening calls would not be met for the full year.

Sue Noyes, EMAS Chief Executive, said: “The findings of the report reflect that EMAS is well-underway in delivering an organisation-wide improvement programme. It praises us for many areas of care, such as cleanliness and infection-control, our handling of complaints, the professional, attentive nature of staff, and it acknowledges many improvements made since our last inspection. However, there are a number of areas where we know we need to improve. We are well underway with addressing these.

“I am confident that our improvement plans under the ‘Better Patient Care’ programme will meet the areas identified within the CQC report before the next inspection.”