Missed hospital appointment as Buxton residents say Royal Mail post service is ‘awful’

Watch more of our videos on ShotsTV.com 
and on Freeview 262 or Freely 565
Visit Shots! now
Residents in the High Peak say they are waiting weeks for Royal Mail post deliveries and having to make trips to Macclesfield to collect parcels as the sorting office is closed.

Jon Torkington lives in New Mills but says it has taken two weeks for a birthday card to arrive from Buxton.

He said: “We can go days without post and then a bundle will arrive all at once.

Hide Ad
Hide Ad

“I have missed letters with hospital appointments on deadlines for important HMRC paperwork because although I’m sending it in time there seems to be a delay in all deliveries not just in the High Peak.”

'Awful' service as customers wait weeks for post and the Royal Mail delivery office in Buxton is closed meaning people have to travel to Macclesfield to pick up a parcel.'Awful' service as customers wait weeks for post and the Royal Mail delivery office in Buxton is closed meaning people have to travel to Macclesfield to pick up a parcel.
'Awful' service as customers wait weeks for post and the Royal Mail delivery office in Buxton is closed meaning people have to travel to Macclesfield to pick up a parcel.

On October 7, the price of a first class stamp jumped a staggering 22 per cent taking the cost from £1.35 to £1.65.

Jon said: “The price is rising but the service is awful.

“The system is fundamentally wrong, you can’t charge people more but fail to deliver.

“And if there are problems with the system where you can’t afford to deliver the post every day then the Royal Mail should announce this so people know what to expect.”

Hide Ad
Hide Ad

He said with Christmas coming up more people are choosing not to send cards as it is too expensive.

It’s not just letters which are causing frustration for residents.

Those with parcels are being redirected to Macclesfield as the Royal Mail sorting office on Palace Road in Buxton is closed.

Lawrence Ewing, who owns the Buxton Sausage Company on Green Lane says the closure is impacting his business.

Hide Ad
Hide Ad

He said: “What was a ten minute there and back trip is now half a day round trip which takes up time I could be spending in Buxton in the shop.

“It’s coming up to Christmas which is the busiest time for parcels and people don’t want to be taking two hours to go and get a parcel.

“It needs fixing and quick.”

Addressing the issues with the sorting office a Royal Mail spokesperson said: “We have temporarily moved the operation at Buxton to our delivery office in Macclesfield.

“This decision was made following a structural assessment of the building which necessitated further surveys and remediation works.

“We are working hard to limit any further disruption to customers.”

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.

News you can trust since 1852
Follow us
©National World Publishing Ltd. All rights reserved.Cookie SettingsTerms and ConditionsPrivacy notice