The minor injury unit at Buxton Hospital has been given the highest rating for providing ‘outstanding’ care to patients.
NHS regulators the Care Quality Commission (CQC) gave the team the very best outstanding rating, as part of a routine full inspection of services provided by Derbyshire Community Health Services NHS Foundation Trust.
A spokesman for the foundation trust said: “The minor injury unit provides care to patients with injuries which need urgent attention but are not serious enough to require treatment in a full A&E department.
“Patients arriving in the unit are assessed by a team of highly experienced staff, led by emergency nurse practitioners, who offer quick access to health information, advice and treatment.”
The CQC praised the minor injury unit staff for their kindness, understanding and care.
Staff made patients feel valued and respected, the inspection report found. The minor injury unit was also praised for seeing patients quickly and well within waiting time targets.
Patients told inspectors they felt staff went “above and beyond” what was expected to provide the best possible care.
CQC inspectors spent time with the team to understand their work and see them in action, to assess them on how well the service was caring, responsive, well led, safe and effective.
They also rated as “outstanding” the other three minor injury units run by Derbyshire Community Health Services NHS Foundation Trust.
Speaking in the report, Professor Sir Mike Richards, chief inspector of hospitals, said: “Overall we found the provider was performing at a level which led to the judgement of good, with some elements of outstanding.
“We saw good examples of staff providing compassionate and effective care. We found staff to be hard working, caring and committed to the care and treatment they provided.”
The report noted staff responded to patients’ needs and the service vision and strategy was an evolving one.
Mr Richards said: “The morale of the staff appeared good at each clinic with staff adopting a positive ‘can do’ philosophy about their practice and the challenges they faced.”
The inspection was carried out in May and the findings have just been published.