Health bosses’ reassurance over 111 helpline

Health bosses have moved to reassure High Peak patients about the 111 service after concerns about the helpline in other areas of the UK.

An independent survey published recently showed that 82 per cent of 206 service users surveyed were either satisfied or very satisfied. Ninety three per cent of people who called the 111 number - which provides help for patients needing medical advice when it’s less urgent than 999 - got through to the call centre first time.

The figures also show that patients from Derbyshire who called the 111 service on bank holiday Monday, May 27, waited an average of three seconds before their call was answered.

Dr Ben Milton, Chair man of North Derbyshire Clinical Commissioning Group, which manages the contract on behalf of the NHS in Derbyshire, said: “We recognise that public confidence in the service may have been affected by recent national headlines but patients in Derbyshire can be assured that 111 is providing a service that is responsive to their needs.”

And Dr Steve Lloyd, the clinical lead for 111, added: “The national spotlight has been very much about 111 recently so it is very reassuring to see that patients in Derbyshire are getting quality services and these figures demonstrate that the service is on the right track.

“We now look to develop the service as the core to the whole urgent care network to make sure patients get timely, effective and appropriate levels of care.”