Care watchdog’s praise for Elmwood Medical Centre in Buxton

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A Buxton doctor’s surgery has been rated as good by independent watchdogs the Care Quality Commission (CQC).

Elmwood Medical Centre was one of 82 practices across the country which have been rated as good in the latest round of inspections.

Practice manager Lawrie Harding said: “We are very proud and pleased that after a very rigorous and demanding CQC inspection we have been graded as ‘good’ in all areas.

“The doctors, nurse team, admin staff and cleaners have worked very hard to achieve these standards and we shall continue working very hard not only to maintain but to improve the high standards we have set ourselves.

“Our patients are our number one priority and they can be confident that Elmwood Medical Centre and the treatment they receive is first class in all areas.”

In their report on Elmwood Medical Centre, the CQC stated that the practice was safe in all areas, effective, caring and responsive.

It added that their were areas of outstanding practice at the Burlington Road surgery, including:

• The practice offered in-house acupuncture by one of the GP partners as part of its approach to pain management.

• The practice had developed their own risk assessment tool to identify which patients aged over-75 were most at risk of avoidable unplanned admissions. North Derbyshire Clinical Commissioning group (CCG) had expressed an interest in using the tool at other practices.

In a survey of patients, 35 of the 38 who completed comment cards made positive comments about the practice, expressing views that it offered a good service with understanding, caring and compassionate staff.

Professor Steve Field, Chief Inspector of General Practice at the CQC, said: “We know that the vast majority of England’s GPs are providing a service which is safe, effective, caring, responsive and well led. If that is what we find on inspection - we give it a rating of good, and I congratulate the GPs and staff in these practices.

“Patients should be able to expect high quality and consistent care from every GP practice. Where we have required improvement, we will expect the practice to take the necessary steps to address the issue, and we will return at a later date to check that those improvements have been made.

“If we find a practice to be inadequate, we will normally put it into special measures, to allow the practice to access support available from NHS England and to ensure there is coordinated response to help the practice improve.”