Disley doctors surgery rated outstanding by Care Quality Commission

The team from the School House Surgery Disley
The team from the School House Surgery Disley

A Disley doctors surgery has been rated as outstanding after an inspection by independent watchdog the Care Quality Commission (CQC).

Inspectors visited the Schoolhouse Surgery in December 2014 and as well as speaking to staff, they also took into account the views of patients before rating the practice on five key areas.

Dr Andrew Maurice, of the Schoolhouse Surgery, said: “For the Schoolhouse Surgery to be rated as providing outstanding healthcare is really a fantastic honour and we are all immensely proud.

“The accolade is a reward for the wonderful dedication of our excellent patient-centred practice team, led by our exceptional practice manager, Jill Hampson.

“The whole team regard it an absolute privilege to take responsibility for facilitating the healthcare needs of the population of Disley and the surrounding area and we will continue to strive to find innovative ways to improve our service.”

And Sue McMillan, Deputy Chief Inspector of General Practice in the North, said: “Feedback from patients was overwhelmingly positive and many commented that staff went above and beyond their level of duty.

“Staff demonstrated a commitment to help support patients to live healthier lives and drive continuous improvements in the outcomes for patients. “All of this hard work pays off in making a real difference for their patients - which is why we have found this practice to be outstanding.”

The report highlights a number of areas of outstanding practice, including:

• Patient safety was a priority in all that the practice did.

• Inspectors saw excellent examples of close working partnerships with other health and social care professionals, which included multidisciplinary team meetings held on a weekly basis to discuss the needs of high risk patients.

• The practice pro-actively reached out to the local community.

• All staff had received training beyond what is considered as mandatory.

• GPs at the practice were committed to providing support to older patients who wished to remain at home rather than be admitted to hospital.

• Practice partners recognised that engagement with patients beyond time spent in the consulting room was key in leading patients to better health and improved lifestyle choices.