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Patients praise NHS hospitals

PATIENTS have given the care they receive from Derbyshire’s community hospitals a clean bill of health in a new survey.

A “friends and family test” of NHS care found that more than nine out of ten patients who stay on wards in the county’s community hospitals have said they would recommend the care to their friends and relatives.

Rachel Highlands, Head of Patient Experience and Partnerships at Derbyshire Community Health Services NHS Trust, who provide inpatient care at the Cavendish Hospital, Buxton, said: “This is not just about clinical care but about the whole experience of being in hospital. Patients are asked when they leave hospital to give a score to their overall experience of being on a ward.

“How we look after their privacy and dignity and the support of staff in maintaining their care and comfort all matter towards the overall impression patients leave with.

“Our high score is a fantastic achievement by our staff teams at all our community hospitals in Derbyshire. It is a huge endorsement of the levels of care which ward staff provide on a daily basis, 24/7, and we will continue to monitor it to improve further.

“Patients want to feel informed, supported and listened to, so that they can make decisions and choices about their care.

“They greatly value being treated as a person and appreciate hospitals working efficiently.

“We are rolling out the friends and family test to include outpatients and care in people’s own homes which will provide us with more important feedback from patients receiving care in these locations.”

 

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