Elderly residents at a sheltered housing development in Buxton have been left without heating or hot water for several days.
The problems began last Friday when an engineer attended Milton Court, which is managed by High Peak Borough Council, to change a gas meter.
He shut the system down to carry out the work but this led to a problem with the boiler which now needs to be replaced.
Mike Moore, whose 93-year-old father-in-law is one of the residents at the property, on Hartington Road, said he had been told the earliest the problem will be fixed is tomorrow (Friday).
He added: “There are 36 flats there that will have had no hot water or heating for eight days.
“It’s absolutely shocking and disgusting that people in their 60s, 70s and older are left without heating or hot water.
“It’s more like Victorian times than the 21st century. It isn’t like some of these people haven’t done their bit for the country.
“To me it is just gross negligence.
“They (the council) have been having these problems with the heating for five years. So for five years this has been going on and they’ve never resolved it.”
Councillor Anthony McKeown, High Peak Borough Council’s executive member for community services, said: “An engineer attended Milton Court after an interruption to the gas supply which caused an irreparable problem with the boiler. Work to install a new boiler started on Tuesday and will take a couple of days.
“In the meantime, all tenants have been supplied with alternative, temporary heating appliances.
“Officers from the council met tenants at Milton Court on Tuesday to listen to their concerns and we will also be reimbursing the additional electricity costs residents incur as a result of using the temporary heating appliances.
“I’d like to thank tenants for their understanding at this time and assure them and their families that we are working to resolve this issue as quickly as possible.”